FAQS

You can purchase That Gorilla Brand clothing directly on our official website. Additionally, we have various stockists worldwide and are available on selected online platforms.

For more details, please check our list of stockists.You may also visit our showroom to make purchases in person. Our showroom is open Monday to Friday, from 9:30 AM to 5:30 PM.

Showroom Address:

THAT GORILLA BRAND
173 El. Venizelou
Nea Erythraia
146 71 Athens, Greece
+30 210800995

Yes, we do! For all business inquiries and wholesale opportunities, please contact us at info@thatgorillabrand.com.

Yes! If you prefer to place your order by phone or require assistance from our customer service team, please call us at +30 210 8000995.

You can cancel your order before it has been shipped. To cancel, please:

• Email us at info@thatgorillabrand.com , or
• Call us at +30 2108000995.

Our customer service team is available Monday to Friday, 9:30 AM - 5:30PM (GMT+2).

You can contact us via:

• Phone: +30 2108000995,
• Email: info@thatgorillabrand.com
• Live Chat (bottom right corner of the website)

Our customer service team is available Monday-Friday, 9:30 AM - 5:30 PM (GMT+2). We are committed to resolving any customer issues promptly and efficiently.

If you go to the Customer Login tab, click on “Forgot password?”. You will receive an email with a link to reset your password and update your login credentials.

Creating an account allows you to:

• Save your details for quicker and easier future orders.
• Ensure security—we do not store your credit or debit card details.
• Receive exclusive updates via email and text messages about new products, special offers, and conservation activities.

We’re sorry to see you go! You can unsubscribe at any time by:

• Logging into your account and editing your preferences.
• Clicking the “Unsubscribe” button at the footer of any email.

All of our main collections, including swimwear, are produced and manufactured in Portugal using 100% premium organic cotton. Our manufacturing partners in Portugal hold all required licenses and comply with European Union environmental regulations. Our founders frequently visit the factory to monitor production processes, ensuring adherence to our ethical and sustainability standards.

Additionally, a selection of accessories, jackets, and outerwear is produced in Vietnam, China, and Bangladesh by ethical manufacturers that operate under strict labor and sustainability guidelines. These items are then reworked and embroidered in Greece by trusted partners, ensuring high quality and ethical integrity.

We are committed to fair labor practices, safe working conditions, and fully sustainable production methods across all our manufacturing partners, maintaining close oversight to uphold our standards. 

Learn more about our manufacturing process here.

We strive to be as sustainable as possible, minimising our social and environmental impact through responsible sourcing, production, and business practices.

• We use 100% organic cotton.
• We are a proud Seaqual licensee, joining the fight against ocean waste plastic.
• Many of our swimwear collections are made from recycled nylon using Econyl®.

Read more about our impact here.

Each product includes a care label with specific washing instructions. In general, we recommend:

• Machine wash up to 40°C.
• Wash with similar colours.
• Do not bleach.
• Air dry or tumble dry on low if necessary.
• Iron on medium heat (avoid prints and labels).

Our clothes are unisex style, based on Men's European sizing.

Our clothing is available in the following sizes:

• Adult Collection: XS to XXL.
• Kids’ collection: Ages 4-11 years.

Please refer to our size guide. If you have any specific questions, feel free to contact us at info@thatgorillabrand.com or use the Chat at the bottom right of each page for instant support during our active hours.

Our clothing collections generally have a regular fit, except for specific oversized fit items, whose unique specifications are highlighted in product descriptions.

For further information, you may visit the Measurement Guide.

Yes! You can order online or by phone and schedule a pickup from our showroom at:

That Gorilla Brand
173 El. Venizelou, Nea Erythraia, Athens, Greece, 146 71

Your order will usually be ready for pickup within 1 hour, Monday to Friday, 9:30 AM - 5:30 PM (GMT+2).

Yes! That Gorilla Brand offers free shipping for:

• All orders within Greece.
• Orders above €60 within the EU & UK (excluding any customs taxes due, where applicable).
• Orders above €275 for the rest of the world (excluding any customs taxes due, where applicable).
• Any order including a charity item (e.g., Emerging Gorilla range) qualifies for free shipping (excluding any customs taxes due, where applicable).

• Free shipping within Greece.
• Shipping to all EU countries & the UK costs €11 for orders up to 5kg. Additional charges apply for orders over 5kg, visible at checkout.
• Shipping to all other countries outside the EU incurs additional shipping charges, visible at checkout.

 Note: That Gorilla Brand is not responsible for any customs or duties taxes that may apply to international shipments.

• All orders are shipped within 1-3 working days from our headquarters in Athens, Greece.

Delivery times:

• Greece: 1-3 working days
• EU & UK: 3-5 working days
• Rest of the world: Varies by destination

 All orders are shipped via DHL Express Worldwide.

That Gorilla Brand reserves the right to update shipping charges and delivery timelines as needed.

We accept the following payment methods:

• All major credit cards (American Express, Visa, MasterCard)
• Apple Pay
• PayPal
• Secure payment link (provided via email upon request)

It is the customer's responsibility to comply with their local tax regulations, including any applicable import duties and VAT.

Note: That Gorilla Brand is not responsible for any customs or duties taxes that may apply to international shipments.

You may return one or more products within 14 days of receiving the goods for the following reasons:

• You do not like the product.
• The product is too big/small.
• The product is damaged.
• The product does not correspond to the order.
• Products are missing from the shipment.

Return Shipping Costs:

• Buyer is responsible for return shipping costs to our warehouse in Athens, Greece.
• That Gorilla Brand covers return shipping costs only in cases of faulty or incorrect products.
• We recommend using recorded delivery or a courier as we do not accept responsibility for items until received at our showroom.

Returned items must comply with our returns policy:

• Items must be unworn, undamaged, and unused, with all tags attached.
• Must be inside the original branded packaging, covered with protective delivery packaging and with the packing slip included.
• For hygiene reasons, swimwear, underwear, or socks cannot be returned, unless there is a company error or the item is faulty.
• Returns are subject to quality checks and approval by That Gorilla Brand.

You may return your order for a refund or exchange by visiting the returns page.

Steps to return an item:

1. Email info@thatgorillabrand.com to confirm your return.
2. Once approved, send the item back to:

That Gorilla Brand
173 El. Venizelou
Nea Erythraia, 146 71, Athens, Greece
+30 2108000995

Note:

• The item must be unused and in the same condition as received.
• Shipping costs are non-refundable.
• That Gorilla Brand does not accept responsibility for any returned items until received at our showroom.

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method.

We take great care to ensure our products are in perfect condition when they leave our facility. However, if your item arrives damaged during transit, please contact us immediately at info@thatgorillabrand.com, and we will assist you as quickly as possible.

Refunds are processed within 20 days from the date we receive the returned product.

If you haven’t received a refund yet:

1. Check with your bank or credit card provider (processing times may vary).
2. If you still have no record of the refund, contact us at info@thatgorillabrand.com.