• You have the right to return your order in whole or in part within 14 days from the date you received it, for any reason. In this instance, the customer will bear the cost of returning the product. If the return is due to a company error, That Gorilla Brand will cover the cost of the return.
  • All returns should be in perfect condition as they were received, with all tags and labels of the product not removed. In addition you must include the payment receipt and invoice.
  • If you are returning any items please email This email address is being protected from spambots. You need JavaScript enabled to view it. for confirmation before sending any items back.
  • Returns shall be accepted solely upon the approval of the company.
  • In case of a returned product, and depending on both the method you chose to pay the order and the way the product was returned, refund of payment shall be made within 20 days from the date we received the product.
  • For hygiene reasons, our company shall not accept return of certain items such as swimwear, unless they have apparent faults or there is company error.
  • All products returned to That Gorilla Brand go through a very careful examination.