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Terms of Service

Terms of service

1. GENERAL TERMS

The www.thatgorillabrand.com website includes the online store of That Gorilla Brand Private Company and the distinctive title "That Gorilla Brand", (TAX ID: 801057803 / TAX OFFICE: ΚIFISIAS, no. Registration 148058701000 ), engaging in saling of products for men, women, teenagers and infants, clothes, lingerie and fashion accessories for any gender and age via the Internet. The company's headquarters are located at the offices of the company in Ekali of the Municipality of Kifisia on the street of Eratous no. 2, PC 14578, by telephone +30 210 813 6310. This e-shop enables our customers as well as all Internet users to get instant information about the products offered by our company and to make their purchases electronically.

2. INTELLECTUAL PROPERTY

Intellectual Property Rights and Signal
All of the site's design, text, graphics, selection and configuration, as well as sole responsibility for the administration, ordering, pricing and shipping of goods is That Gorilla Brand. Without prejudice to any rights, any text or image bearing the That Gorilla Brand symbols is trademarks or registered trademarks and is used herein by permission of their respective owners.

3. PROTECTION OF PERSONAL DATA

In order to perform any transaction through the "That Gorilla Brand" e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card.

Our company shall process these data in accordance with Law 4624/2019, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated.

Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.

4. MERCHANT GOODS - AVAILABILITY - CHARACTERISTICS

The available products for sale, their characteristics, prices and available stock are available at www.thatgorillabrand.com and are accessible to all. Users can search for more product information by clicking on the product icon. That Gorilla Brand guarantees timely information to customers about the availability or non-availability of products, but does not bear any responsibility for their availability. That Gorilla Brand makes every effort to provide all the required information on the product (technical specifications, prices, etc.) every day. However, in order to limit any mistakes, we would recommend you before you complete your purchase, contact us in cases where prices or any other product characteristic is beyond the ordinary and reasonable. The product prices available through the www.thatgorillabrand.com website may differ from the current prices applicable to the physical stores of That Gorilla Brand. Specific promotions and discounts may be made at specific times in the company's promotions, which will apply only to designated products and only for purchases through the website www.thatgorillabrand.com. Prices on the relevant catalogs under each product include VAT (24%), while the online store www. thatgorillabrand.com reserves the right to readjust prices without having to inform the consumer.

5. ORDER OF PRODUCTS AND CONSUMER PROTECTION

Orders through the e-shop are the conclusion of a distance selling agreement, which is governed by the legislative framework of Law 2251/1994 (as it is currently in force) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A '116 / 16.05. 2003). The user has the right to make a valid order via the e-shop, provided that he is legally qualified in compliance with the provisions of the Greek Civil Code (if he has reached the age of 18 and is not in legal aid for the conclusion redit agreements sales). Orders can also be made by legal representatives of legal entities. That Gorilla Brand reserves the right to claim reimbursement from the supervisor or guardian of any orders made by legally incapacitated persons.

6. REFUNDS - CHANGES OF PRODUCTS

  • You have the right to return your order in whole or in part within 14 days from the date you received it, for any reason. In this instance, the customer will bear the cost of returning the product. If the return is due to a company error, That Gorilla Brand will cover the cost of the return.
  • All returns should be in perfect condition as they were received, with all tags and labels of the product not removed. In addition you must include the payment receipt and invoice.
  • If you are returning any items, please use the return form found HERE. If your return is due to company error, please email This email address is being protected from spambots. You need JavaScript enabled to view it. before sending any items back.
  • Returns shall be accepted solely upon the approval of the company.
  • In case of a returned product, and depending on both the method you chose to pay the order and the way the product was returned, refund of payment shall be made within 20 days from the date we received the product.
  • For hygiene reasons, our company shall not accept return of certain items such as swimwear, unless they have apparent faults or there is company error.
  • All products returned to That Gorilla Brand go through a very careful examination.
  • In case you wish to return any purchased products, you must send the products to be returned to the following address:
    That Gorilla Brand PC.
    Eratous 2,
    Ekali 14578.
    Athens, Greece.
    Tax ID: 801057803/ Tax office: Kifisias
    Tel: +30 210 8136310

7. ORDER CANCELLATION

It is possible to cancel your order before shipping the product. Cancellation is possible by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone at +30 210 8136310 day 10: 00-14: 00.

8. OTHER BUSINESS

Force majeure: If for reasons of force majeure (eg bad weather, strikes etc.) we can not deliver the products within the specified time, we will notify you by e-mail to indicate if you wish under these conditions, completion of your order. That Gorilla Brand bears no responsibility for any situation outside of their own fault and will do what is humanly possible for your best service.

In cases where you have registered an online order and upon receipt you find that a (or some) product is missing from the total order, please contact us to arrange all the details required and send you the products you did not receive without any